Optimizing Sentiment Analysis Models for Customer Support: Methodology and Case Study in the Portuguese Retail Sector

Journal of Theoretical and Applied Electronic Commerce Research

Journal Article

Catarina Almeida

Victor Leiva

Ana Braga

Ana Freitas

Publication

Year of publication: 2024

Identifiers

Locators

URL: https://doi.org/10.3390/jtaer19020074

DOI: 10.3390/jtaer19020074

Alternative Titles